Refund policy

Refunds, returns, and exchanges

 

With so much work and care going into hand making our leather goods we really appreciate you taking the time to carefully consider whether to return or exchange items purchased. If however you do change your mind, exchanges or refunds are offered with no questions asked (subject to the policies explained below).

Please note that, owing to the nature of the product and the time involved with creating these pieces, personalised, customised or bespoke items are non-refundable. Sale items and items purchased in person are also excluded.

We must be notified of requests to return or exchange items within 14 days of receipt. Returned or exchanged items must then be returned to us in the perfect (unworn/used) condition, and in the original packaging, within 30 days. If there is evidence of wear we will strictly be unable to issue a refund as the item cannot be resold, but the item will be returned to the buyer.

Refunds or exchanges will be issued within 5 days of receiving the returned item/s in perfect condition. Please note that the original postage fee will be deducted from the refund total, except in cases where the item is faulty.

Return shipping costs are the responsibility of the buyer and are non-refundable unless the item is faulty. I recommend posting the return with full tracking and insurance as Peak Leather cannot be responsible for any items lost in the post.

In the event that your order arrives damaged in any way, please email us as soon as possible with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us.